Shipping Policy

✨✨Free Standard Shipping Over $69

🌟🌟You may select Express Shipping (4-7 business days for US reference) if you are in urgent order.

Receiving time = Processing time +Shipping time. (Order Processing Takes 1-8 Business Days)

SHIPPING TIME AND SHIPPING FEES

Destination

 Standard Shipping

 Express Shipping

UNITED STATES

$8.99 or FREE Over $69

4-7 Days / $25.9 Dollars 

CANADA

$8.99 or FREE Over $69

5-9 Days / $25.9 Dollars 

EUROPE

$8.99 or FREE Over $69

 5-9 Days / $21.9 Dollars 

HONGKONG

 $5.99 or FREE Over $69 N/A

TAIWAN

 $5.99 or FREE Over $89 N/A

MACAO

 $5.99 or FREE Over $89 N/A

MALAYSIA

SINGAPORE

 $8.99 or FREE Over $69 4-7 Days / $12.99 Dollars

JAPAN

SOUTH KOREA

 $8.99 or FREE Over $69 5-8 Days / $12.99 Dollars

RUSSIA

INDIA

 N/A 7-9 Days / $29.9 Dollars
THAILAND $8.99 or FREE Over $89 5-8 Days / $17.9 Dollars

ISRAEL

TURKEY

 N/A 9-10 Days / $23.9 Dollars

ICELAND

LIECHTENSTEIN
N/A
7-9 Days / $24.9 Dollars


Please Note:

  • Standard shipping usually takes 9-25 business days, but it may be delayed by COVID -19
  • Order placed on Friday will not be processed until Monday, as our warehouse must under disinfection on Saturday+ Sunday
  • PO Box address will not be shipped. If you belong to PO Box address, please contact us before shopping.
  • If a parcel is 'unclaimed' or returned due to an incorrectly supplied address, the buyer will be responsible for any additional re-shipping fees.
  • Similarly if the buyer rejects a parcel for whatever reason, they will also be responsible for any return fees incurred by the shipping carrier.
  • If you are not belong to the above area, please contact us directly.

          IMPORTANT NOTICE

          1. Due to the virus problem, we disinfection all items and packages for your safety concern, and we suggest you disinfection the package when getting it. And packages might be delayed. Please understand.

          2. Processing time: In order to guarantee the quality of our products, MuseLuna.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.

          3. For delivering successfully, we suggest you leave the correct email address, shipping address, and mobile number during the checkout process.

          4. Under the virus situation, we use DHL or FedEx for the first part of shipping and transfer to local post service(USPS, AU Post~) to get it delivered for the fastest shipping. You might be not able to track it on the website for a few days early, but we promise it should be delivered in time and it is a legit number.

          5. In the Covid-19 outbreak, international logistics may encounter a 5-8-day delay.

          6. Delivery dates for ‘Standard shipping’ are not guaranteed. We are not responsible for the package once tracking shows that the package has left our warehouse.

          7. We are not responsible for lost, mis-delivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.

          TAX & DUTIES FOR ORDERS

          For most countries, you do not need to pay for importing fees, duties, or vat(valued additional tax). Some limited countries (such as Germany, Italy, UK, and Canada, etc.) May need to pay duties, or vat according to your countries' levying rules.

          MuseLuna.com is not in control of any country-specific tariffs or duties imposed on your order by your respective government, taxes, and duties will likely be charged on the items you order. If taxed or duties are placed on your package by officials, the fee will be your responsibility.

          MuseLuna.com is not responsible for lost or stolen packages, if your package arrives damaged, you must let us know within 24 hours of receiving the order. Please confirm your address before submitting your order.